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+61 7 5491 9777

Reservations: 1800 775 559

    Frequently Asked Questions

    We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort and the local area to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests.

    Can I have my apartment serviced daily like a hotel?

    That’s no problem at all, we can arrange for your apartment to be serviced as often as you like, please advise our staff at the time of booking to arrange this. We do charge a fee for additional servicing, as our standard quoted nightly rates are based on the fully self contained style of accommodation, it all comes down to the way in which you want to arrange your stay with us.

    Do the units have air conditioning?

    All of our apartments have reverse cycle air conditioning and some units are also fitted with ceiling fans as an alternative to using the air conditioning.

    Do we have to bring our own linen? i.e. pillows, towels, sheets?

    All linen is provided in the Apartments. Our apartments are not serviced daily, bookings of 8 nights or longer do receive a mid stay service. All of our apartments do come fully equipped with Laundry facilities for your use during your stay. Should you require extra linen or amenities during your we can certainly arrange this for an additional charge.

    Do you have Cot Hire?

    Yes we do. Cot hire is $40 per stay. Please be sure to notify our staff of your cot requirements at the time of making your booking. We arrange the cots through an external hire company so if you need to change your requirements please notify us within 24 hours of your arrival.

    Do you have safe secure parking?

    Yes Rolling Surf Resort has FREE and secure underground car parking.

    Is there a supermarket near by?

    Caloundra Town Centre and Caloundra Shopping Centre are a 5 minute drive from Rolling Surf Resort.

    Is your reception open 24 hours?

    No, unlike a hotel self contained apartments do not have a 24 hour reception, our reception hours are as follows;

    Monday – Friday 8:30am to 5:00pm
    Saturday 9:00am – 4:00pm
    Sunday 9:00am – 12:00pm

    Please contact Rolling Surf Resort directly if you are checking in after hours for our after hours check in procedure.

    What do you mean by self contained?

    Fully self contained means that our apartments are fully equipped with full kitchens, washing machines, dryers and many other typical household items. The fantastic thing about self contained is that it’s a home away from home, it gives you a choice, do we prepare a nice simple meal in tonight or do we dine out, use as many or as little of the Apartment facilities as you choose to suit your holiday style. Another advantage of being self contained is that once you have checked into your apartment you are free to enjoy the apartment and your holiday without interruption from housekeeping entering your apartment through out your stay.

    What time is check-In?

    Check-in time is 2.00pm. If you would like to discuss an earlier time to check-in please contact one of our reservations staff to discuss.

    What time is check-out?

    Check-outs are at 10am. If you would like to upgrade to a later check-out time please call one of reservations team members to discuss.